Frequently Asked Questions
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Can I inspect a resource before signing up?
Yes. Uploaded image previews and the available file specifications are readable without an account. Preview images are samples, not the original package. Sign in to purchase or download a free resource; paid originals require authorized purchase access. Confirm missing compatibility and package details with the creator before buying.
What is ArchHive?
ArchHive is a marketplace for architectural references, drawings, models and other project resources. Students and creators can buy and sell original resources for reference use. Tutoring has a separate quote and delivery workflow.
How are tutor payments held?
Razorpay or PayPal processes the payment, and ArchHive records held earnings. This is an internal payment and dispute workflow, not a separate bank escrow account or a payment guarantee. Earnings become eligible after confirmed delivery or an administrator ruling, no unresolved dispute, and the 48-hour payment hold. Withdrawal is a separate operator-processed transfer.
Can I book a Local Site Scout?
Local site scouting is intended for site visits, photography and context research. New site-scout bookings and verification-fee purchases are currently unavailable. Directory profiles do not mean a booking can be completed.
What file formats are included?
Every listing displays the included file formats (e.g., .DWG, .SKP, .RVT, .PDF) before purchase on the product detail page.
How do sellers get paid?
Standard sellers keep 70% and Premium sellers keep 85% of eligible file sales. File earnings have a 48-hour payment hold; refunds and disputes can affect eligibility. Tutor commission is 15%, with delivery and dispute checks before release. Withdrawals from available earnings are requested separately and processed by an operator by bank or UPI transfer. See Pricing and Terms for details.
How do I apply as a tutor?
Submit your portfolio and credentials through the free tutor application. Administrator approval is platform moderation, not certification of a professional licence or suitability for regulated architectural work.
What if I have a dispute?
Open a dispute from your Dashboard. Unresolved disputes keep the related earnings held while an administrator reviews the evidence. Refunds are confirmed separately with the payment provider; a balance adjustment is not a bank refund.
Which payment methods are available?
INR checkout uses Razorpay. Other supported currencies use PayPal; if a selected display currency cannot be charged, checkout discloses the actual USD amount before payment. Availability depends on the offer and provider. Check the final billing currency and amount before approving payment.
Can I get a refund?
If a file is corrupted or doesn't match the description, open a dispute within 7 days. Our admin team will mediate and issue a refund if valid. See our Refund Policy for full details.
How do I upload a project?
Choose 'Sell your work', review the seller guide, then upload your files with a clear description, category, contents, compatibility and distribution-rights declaration. An administrator reviews your submission before publication.
How long does review take?
Review is performed by an administrator. Your submission status appears in your dashboard; contact support if you need an update. Publication and sales are not guaranteed.
Does Premium renew automatically?
No. Premium is a prepaid one-calendar-month or twelve-calendar-month pass. Expiry ends Premium benefits for future activity without deleting existing files or removing access to purchased resources. The price and pass period are shown before payment.