Refund & Cancellation Policy

1. Nature of Goods & Delivery

ArchHive sells digital goods and services — project files, 3D models, renders, templates, and access to tutoring/site-analysis services. Digital files are delivered instantly through your library and via a secure download link immediately after a payment is verified. There is no physical shipment; no shipping charges apply.

2. Digital Downloads

Because digital files are delivered immediately and can be copied, all sales of digital downloads are final once the file has been accessed or downloaded. We will, however, issue a full refund in the following cases:

• The file is corrupted, unopenable, or technically broken and the seller cannot provide a working replacement within 72 hours.
• The delivered file materially differs from the listing description or preview images.
• You were charged more than once for the same order (duplicate transaction).
• The download link or hosted file is permanently unavailable through no fault of your own.

Refunds are not granted for change of mind, lack of required software/hardware to open a file, or because the asset did not suit your specific project once downloaded.

3. Prepaid Premium Passes

Premium grants access for one or twelve calendar months, including eligible reduced commission and upload benefits. It does not renew automatically. Your access end date is shown in dashboard settings; purchased files remain available after expiry. If you request a refund within 48 hours of your first pass and have not used a Premium-only benefit, contact support for review. A confirmed full refund removes the unused period of that paid pass; later paid passes shift earlier by that unused duration. Separate manual grants and purchased file access are preserved. A partial refund does not change the pass period.

4. Tutoring Delivery & Held Earnings

Payments for tutoring and site-analysis services are recorded as held earnings and are governed by the dispute-resolution process in our Terms of Service. Before work is delivered, contact support to request cancellation and refund review. After work is delivered, funds are released on approval or by Admin ruling in a dispute. An administrator ruling does not itself return money. An authorized operator completes an approved refund through the original provider, and ArchHive verifies its payment reference, amount and currency before recording completion. Partial refunds are recorded as partial.

5. How to Request a Refund

Email us through our contact page within 7 days of the transaction with your order/payment ID and a description of the issue. We aim to respond within 3 business days. Approved refunds are issued to the original payment method through Razorpay or PayPal. Settlement time depends on your payment provider and bank.

6. Chargebacks

Please contact us before initiating a chargeback — most issues are resolved faster directly. Fraudulent chargebacks on successfully delivered digital goods may result in account suspension.